Shipping and Returns

Your order number is the seven digit reference number located on your packing slip and order confirmation email. Questions? Drop us a note anytime at info@ohanauniforms.com

RETURNS, REFUNDS AND EXCHANGES

Returns on items eligible for returns are accepted within 30 days of purchase. Returns must be in new, unworn condition with tags attached, in the state you received them. We reserve the right to refuse worn or damaged merchandise.

Please note that we do not accept returns on Before They Go items, custom-made products, final sale merchandise or products that are specified as non-returnable in its description. Embroidered items are also final sale and cannot be returned for a refund or exchange.

For questions or more information about our return policy, please email us at info@ohanauniforms.com 

To return an item follow the directions below:

 

For US Returns and Exchanges:

Returns are easy and fast. There are just a few quick steps to complete:

  1. To start, please send us an email to info@ohanauniforms.com and let us know that you would like to refund or exchange the items.
  2. We will send you the form to fill out. Please fill out the form after receiving it. 
  3. After reviewing the form we will notify you if you are eligible for the return, refund or exchange. 
  4. If you have been approved, please ship the items back to us. We will provide you with the return address in the approval email.
  5. Once your items are returned, we will inspect the items, and will notify you about your return, refund, exchange eligibility 
  6. If return, refund or exchange is approved, you will receive an email notification.

Restocking fee of 20% and Shipping fees are applied to all returns and exchanges.

All customers are responsible for the cost of return shipping.

 

For International Returns and Exchanges:

  1. To start, please send us an email to info@ohanauniforms.com and let us know that you would like to refund or exchange the items.
  2. We will send you the form to fill out. Please fill out the form after receiving it. 
  3. After reviewing the form we will notify you if you are eligible for the return, refund or exchange. 
  4. If you have been approved, please ship the items back to us. We will provide you with the return address in the approval email.
  5. Once your items are returned, we will inspect the items, and will notify you about your return, refund, exchange eligibility 
  6. If return, refund or exchange is approved, you will receive an email notification.

Restocking fee of 20% and Shipping fees are applied to all returns and exchanges.

All customers are responsible for the cost of return shipping.

Currently, we are only able to offer exchanges to US and Canadian customers. To start an exchange, please drop us a note at info@ohanauniforms.com and we'll help process your order.

Receiving a Refund

A refund will be issued once we have received your returned item(s). Any items that are damaged when we receive them are not eligible for a refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction and will be in the amount of the product price less the return label fee, if applicable. Please note that credit card refunds may take up to 10 business days for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers.

OUR GUARANTEE

We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange.

We will cover the expense of making a claim under our guarantee by offering you pre-paid shipping for any returns under this guarantee. To return an item under our guarantee, please follow the steps for returns detailed above. Once your items are returned, you will receive notification of your refund or new order.

Returns under our guarantee must be in new, unworn condition with tags attached, in the state you received them and made within 30 days from purchase. We reserve the right to refuse worn or damaged merchandise.

All Before They Go items and embroidered items are final sale and cannot be returned for a refund or exchanged.

This guarantee is provided Ohana Apparel LLC . For questions or more information about our return policy, please email us at info@ohanauniforms.com

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